These Terms and Conditions (“Terms”) define the rules governing your relationship with Cherie Lifestyle when you purchase our products. By placing an order, you agree to these terms, so it’s crucial to read them carefully. They outline everything from placing an order and payment to delivery, returns, and warranties. The version of the Terms that apply is the one current at the time you place your order, and we reserve the right to amend these Terms at any time.

Cherie Lifestyle is a premium brand offering a range of luxury products, blending high-end and affordable prices. Our products include fashion, accessories, and home goods, carefully curated to meet diverse customer preferences. If you need to reach us, you can do so via email at help@urscherie.in, phone at +91 91503 19863, or through our contact form available on our website. We will communicate with you using the contact details you provide, so it’s important to keep this information accurate and up to date.

When it comes to our products, we strive to offer detailed descriptions to help you make informed decisions. Personalized products, customized according to your instructions, are non-returnable unless faulty upon arrival. Please be aware that actual products may slightly vary from their pictures due to differences in display settings or natural material variations.

Ordering from Cherie Lifestyle is straightforward, whether online, by phone, or in-store. We only deliver within India, and our products are sold for personal use, not resale. Once your payment is processed, your order is placed, and you’ll receive an acknowledgment email, although this doesn’t guarantee your order will be fulfilled. We may limit quantities per customer and reserve the right to reject orders for various reasons, such as availability or suspected fraud.

Payment for your order can be made through various methods, including credit/debit cards, online banking, and digital wallets. We require full payment at the time of order, and our prices include all applicable taxes. If there’s a pricing error, we’ll contact you with the correct price, giving you the option to proceed or cancel the order.

Delivery costs are calculated based on your location and product size, and delivery times are estimates. We are not responsible for delays caused by factors beyond our control. Ownership of the product passes to you upon delivery, and it is your responsibility from that point onward.

We offer a limited warranty on some products, covering defects under normal use, but this doesn’t extend to wear and tear, accidents, or unauthorized repairs. If you find a faulty product, contact us immediately for a resolution. Your legal rights under Indian consumer law also protect you.

You have the right to cancel your order within 14 days of delivery, provided the product is unused and in its original packaging. However, this doesn’t apply to personalized or perishable products. Refunds will be processed within 14 business days of receiving the returned product, minus any deductions for missing or damaged items.

Cherie Lifestyle reserves the right to terminate your contract if you breach these Terms or if we need to withdraw a product from sale. Our liability is limited to the cost of the product, and we are not responsible for any indirect or consequential damages.

We value your privacy and handle your personal information in accordance with our Privacy Policy. We may share your data with third-party service providers to fulfill your order but are committed to protecting it with robust security measures. You can manage your marketing preferences and request access or corrections to your data at any time.

These Terms are governed by Indian law, and any disputes will be resolved in the appropriate jurisdiction. The Terms constitute the entire agreement between you and Cherie Lifestyle and supersede any previous agreements. If any part of these Terms is found invalid, the rest will remain in effect. We reserve the right to modify these Terms as necessary.

1. Scope and Purpose

1.1 What These Terms Cover?

These Terms and Conditions (“Terms”) govern the sale of luxury and affordable products by Cherie Lifestyle (“we,” “us,” “our”) to customers (“you,” “your”). They define the rights, responsibilities, and liabilities of both Cherie Lifestyle and its customers in relation to the sale and purchase of our products. This includes, but is not limited to, details regarding orders, payments, deliveries, exchanges, returns, and warranty claims.

1.2 Why You Should Read Them?

These Terms are legally binding and provide essential information about your purchase. By placing an order with us, you agree to be bound by these Terms. We advise you to read them carefully to understand your rights and obligations, including what to do in case of product defects, how to exchange or return a product, and what limitations may apply to your use of our products.

1.3 Applicable Version of the Terms

The version of the Terms that applies to your order is the one that is current at the time you place your order. We reserve the right to amend these Terms at any time without prior notice, and it is your responsibility to review the Terms before making a purchase.

1.4 Language

These Terms are drafted in English, which is the controlling language for all matters related to their interpretation. If they are translated into another language, the English version shall prevail in case of any discrepancies.

2. Information About Us and How to Contact Us

2.1 Who Are We?

Cherie Lifestyle is a premium brand that specializes in offering a curated selection of luxury products, including fashion, accessories, and home goods, at both high-end and affordable price points. We aim to provide quality products that cater to diverse customer preferences, blending luxury with affordability.

2.2 How to Contact Us?

You can contact our customer service team through the following methods:

Email: help@urscherie.in

Phone: +91 91503 19863 

Contact Form: Available on our website at https://urscherie.in/help-contact-us/].

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2.3 How We Will Contact You?

We will communicate with you using the contact details you provide during the ordering process. This may include email, phone calls, or postal mail. It is your responsibility to ensure that your contact details are accurate and up-to-date.

3. Product Details

3.1 Information About Our Product(s)

We strive to provide accurate and comprehensive descriptions of our products, including details about materials, dimensions, colors, sizes, and other relevant specifications. While we aim to ensure that all information is correct, slight variations may occur due to differences in display settings or the natural characteristics of the materials used.

3.2 Personalised Product(s)

Personalized products are those that are customized according to your specific instructions, such as engraving, monogramming, or custom sizing. Due to their bespoke nature, these products are non-returnable and non-refundable unless they are faulty or damaged upon arrival. Please double-check your personalization details before finalizing your order, as we cannot make changes once the order has been processed.

3.3 Product(s) May Vary Slightly From Their Pictures

The images of products on our website are for illustrative purposes only. While we take great care to ensure that the product images are as accurate as possible, actual products may vary slightly in color, texture, and finish. This is particularly true for handmade or natural products, where slight variations are a characteristic of the manufacturing process.

4. Placing Orders and Our Contract With You

4.1 Placing Orders:

Orders can be placed through our website, by telephone, or in person at one of our physical stores. To place an order, you must provide accurate and complete information, including your name, shipping address, billing address, contact details, and payment information. We reserve the right to refuse or cancel any order if the provided information is inaccurate, incomplete, or fraudulent.

4.2 We Provide Delivery Services Within the Territorial Boundaries of India

Our delivery services are available only within India. We do not currently offer international shipping. Please ensure that the delivery address you provide is within our service area. Orders with addresses outside India will be canceled, and any payments made will be refunded.

4.3 Sale Limitation to Personal Use

Our products are sold exclusively for personal use and not for resale. By purchasing from Cherie Lifestyle, you agree that you are buying products for your own use or as gifts and not for commercial resale. We reserve the right to limit or cancel orders that, in our judgment, appear to be placed for resale purposes.

4.4 Sales Limitation Policy

We may limit the quantity of products available for purchase by each customer, household, or order. These restrictions may apply to orders placed by the same customer account, the same credit card, and orders that use the same billing and/or shipping address. If we apply such a limit, we will notify you using the contact information you provided during your order.

4.5 Making Sure Your Personalization Details Are Accurate

When ordering personalized products, it is crucial that you provide accurate and precise details. This includes spellings, dates, measurements, and any other information required for the customization. We are not responsible for errors resulting from inaccurate information provided by you.

4.6 Order Placement

Your order is considered placed once you have completed the checkout process and your payment has been successfully processed. An order confirmation email will be sent to you acknowledging that we have received your order. However, this does not constitute acceptance of your order.

4.7 Order Acknowledgement

The order acknowledgment email confirms that we have received your order but does not guarantee that your order will be fulfilled. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.

4.8 How We Will Accept Your Order?

Your order is accepted when we dispatch the product(s) to you. At this point, a binding contract is formed between you and Cherie Lifestyle. You will receive a shipping confirmation email with details about the dispatched product(s) and expected delivery date.

4.9 If We Cannot Accept Your Order

If we are unable to accept your order, we will notify you as soon as possible and will not charge you for the product(s). Reasons for non-acceptance may include product unavailability, pricing errors, or issues with your payment method. If you have already been charged, a full refund will be processed using the original payment method.

4.10 Your Order Number

Upon acceptance of your order, you will be assigned a unique order number. Please keep this order number safe as it will be required for any future correspondence regarding your order.

5. Price and Payment

5.1 Where to Find the Price for the Product?

The price of each product is clearly displayed on our website, including applicable taxes (such as GST). Prices are subject to change at any time without prior notice, but changes will not affect orders that have already been confirmed.

5.2 We Will Not Provide GST-Refund Services

GST refunds are not available for products purchased from us, even if the products are exported outside India.

5.3 What Happens If We Got the Price Wrong?

If we discover an error in the price of a product you ordered, we will contact you to inform you of the correct price. You will have the option to either proceed with the order at the correct price or cancel it. If we are unable to reach you, your order will be treated as canceled, and any payment made will be refunded.

5.4 How Must You Pay?

Payment can be made using the following methods:

Credit/Debit Cards: We accept major credit and debit cards such as Visa, MasterCard, American Express, and others as specified during checkout.

Online Banking: You can pay directly from your bank account using online banking services.

Digital Wallets: Certain digital payment methods like Google Pay, Paytm, and others may be accepted.

Gift Cards: If available, you can use Cherie Lifestyle gift cards as a payment method.

5.5 When Must You Pay?

Payment is required in full at the time of placing your order. Your order will not be processed until the payment has been successfully completed.

5.6 Failure to Pay

If your payment fails for any reason (e.g., insufficient funds, card expiration), your order will not be processed, and you will be notified. You may need to provide an alternative payment method to complete your purchase.

5.7 Security Measures

5.7.1 To safeguard your payment information and protect against unauthorized transactions, we employ advanced security measures, including encryption and fraud detection protocols. During the order process, we may validate the information you provide against relevant third-party databases to confirm your identity. This process is designed to prevent fraud and does not involve a credit assessment or impact your credit score.

5.7.2 If an order is determined to be fraudulent or in violation of these terms, we reserve the right to cancel the sale, void any associated warranties, and refund any deducted funds within 45 business days. Additionally, we may report the incident to relevant authorities or blacklist the customer from future transactions.

6. Product Delivery

6.1 Delivery Costs (If Any)

Delivery costs are calculated based on the delivery address, the size and weight of the product(s), and the delivery method chosen. These costs will be clearly displayed during the checkout process before you confirm your order. In some cases, we may offer free delivery promotions or discounts, which will be applied automatically at checkout if eligible.

6.2 When We Will Provide the Product(s)

Delivery times vary depending on your location and the availability of the product(s). Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates. While we strive to meet these estimates, factors beyond our control, such as weather conditions or carrier delays, may affect delivery times.

6.3 We Are Not Responsible for Delays Outside Our Control

If delivery is delayed due to events outside our control (e.g., natural disasters, strikes, or pandemics), we will notify you as soon as possible and take reasonable steps to minimize the delay. We will not be liable for any delays caused by such events.

6.4 Collection by You

If you choose to collect your order from one of our physical stores, you will be notified when your order is ready for collection. You will need to provide proof of identity and your order confirmation when collecting the product(s). Please collect your order within the specified time frame to avoid any additional storage fees.

6.5 If You Are Not at Home When the Product is Delivered

If no one is available to receive the delivery, the courier will leave a notice with instructions for re-delivery or collection. You may also have the option to authorize the courier to leave the package in a safe place. Please note that by authorizing this option, you assume full responsibility for the product(s) once they are delivered.

6.6 If You Do Not Re-arrange Delivery

If you do not arrange for redelivery or collection within the specified time frame, the product(s) will be returned to us, and your order will be canceled. In such cases, we will refund your payment minus any delivery and storage costs incurred.

6.7 When You Become Responsible for the Product

Ownership of the product(s) passes to you once they have been delivered to the address you provided. This means you are responsible for the product(s) from the time of delivery, including any loss or damage that occurs after delivery.

6.8 When You Own the Product

You become the legal owner of the product(s) once we have received full payment and the product(s) have been delivered to you. Until payment is received in full, we retain ownership of the product(s).

7. Product Warranty and Your Rights

7.1 Our Limited Warranty

We offer a limited warranty on select products, covering defects in materials and workmanship under normal use. The warranty period and specific terms vary by product and will be provided with the product documentation. This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or alterations.

7.2 Your Rights Under Consumer Law

In addition to our limited warranty, you have certain legal rights under consumer protection laws in India. These rights include the right to receive goods that are as described, fit for purpose, and of satisfactory quality. If a product you purchased from us is found to be faulty or not as described, you have the right to request a repair, replacement, or refund, as applicable under Indian law.

7.3 What to Do If You Find a Faulty Product?

If you discover a fault with a product, please contact our customer service team immediately. You will be required to provide proof of purchase, a description of the fault, and, if possible, photographic evidence. We will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund.

7.4 Exclusions from Warranty Coverage

Our limited warranty does not cover:

Wear and Tear: Normal wear and tear, including minor scratches, discoloration, or other cosmetic damage.

Accidental Damage: Damage caused by accidents, such as drops, spills, or impact.

Improper Use: Damage resulting from misuse, abuse, or failure to follow the product’s care instructions.

Unauthorized Repairs: Damage caused by repairs or modifications not performed by Cherie Lifestyle or an authorized service provider.

7.5 Duration of the Warranty

The duration of our limited warranty varies by product and will be clearly stated in the product documentation. The warranty period begins on the date of delivery and is non-transferable. Once the warranty period has expired, you will be responsible for any repair or replacement costs.

7.6 Manufacturer’s Warranty

In some cases, products may be covered by a manufacturer’s warranty that is separate from our limited warranty. The terms and conditions of the manufacturer’s warranty will be provided with the product documentation. Any claims under the manufacturer’s warranty should be directed to the manufacturer.

7.7 Limitation of Liability

Our liability for any defective product is limited to the repair, replacement, or refund of the product, at our discretion. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, even if we have been advised of the possibility of such damages.

8. Exchanges, Returns, and Refunds

8.1 Your Rights to Change Your Mind

You have the right to change your mind and cancel your order within a specified period, usually 14 days from the date of delivery, provided that the product(s) are in their original condition, unused, and in the original packaging. This right does not apply to personalized products, perishable goods, or products that have been opened or used.

8.2 How to Cancel an Order

To cancel an order, you must contact our customer service team before the cancellation period expires. You will need to provide your order number and reason for cancellation. We will confirm your cancellation and provide instructions on how to return the product(s).

8.3 When You Cannot Change Your Mind

You cannot change your mind about an order for personalized products, perishable goods, or products that have been opened, used, or damaged after delivery. Additionally, any product that is not in its original packaging or condition is not eligible for a return.

8.4 Our Refund Policy

Refunds will be issued using the original payment method and will include the full purchase price of the product(s) plus any applicable taxes. Delivery costs are non-refundable unless the product(s) were faulty or incorrectly described. If you paid using a gift card, the refund will be issued as a credit to your gift card balance.

8.5 How to Return the Product(s)?

To return a product, you must follow the instructions provided by our customer service team. You are responsible for ensuring that the product(s) are securely packaged and shipped to the return address provided. We recommend using a trackable shipping method to ensure that the product(s) reach us safely. You are responsible for the cost of return shipping unless the product(s) were faulty or incorrectly described.

8.6 When Will We Refund You?

Refunds will be processed within 14 business days of receiving the returned product(s). Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

8.7 Deductions from Refunds

We reserve the right to deduct from your refund the cost of any missing or damaged items, including product packaging, manuals, accessories, or any other components that were included in the original package. If the product(s) returned are not in their original condition, we may deduct an amount that reflects the diminished value of the product(s).

8.8 Exchange Policy

Exchanges are allowed within the specified return period, provided that the product(s) are in their original condition, unused, and in the original packaging. If the product(s) you wish to exchange are of a different value, you will either be refunded the difference or required to pay the additional amount. Personalized products are not eligible for exchanges unless they are faulty.

8.9 Processing Time for Exchanges and Refunds

Once we receive the returned product(s), we will inspect them to ensure they meet our return criteria. Processing exchanges and refunds typically takes 7-14 business days. For refunds, the amount will be credited back to your original payment method. For exchanges, the replacement product(s) will be shipped to you within the same time frame.

9. Our Rights to End the Contract

9.1 We May End the Contract If You Break It

We reserve the right to terminate the contract and cancel your order if you fail to comply with these Terms. This includes providing inaccurate information, failing to make payment, or engaging in fraudulent activities. In such cases, we will notify you of the contract termination and will not be liable for any resulting damages.

9.2 We May Withdraw the Product

We reserve the right to withdraw any product from sale at any time, even after you have placed an order. If this occurs, we will notify you as soon as possible and provide a full refund of any payments made.

9.3 Consequences of Ending the Contract

If we terminate the contract due to your breach, we may retain any payments made as compensation for any losses or damages incurred. We also reserve the right to seek additional damages, including legal fees, if necessary.

10. If There Is a Problem with the Product

10.1 Contact Us

If you encounter any issues with a product you purchased from us, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether it involves a repair, replacement, or refund.

10.2 Summary of Your Legal Rights

As a consumer, you have certain rights under Indian law. These rights include the right to receive goods that are of satisfactory quality, fit for purpose, and as described. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund.

10.3 Your Obligation to Return Rejected Product(s)

If you reject a product due to a defect or because it is not as described, you are responsible for returning the product to us. We will cover the cost of return shipping in such cases. Please follow the return instructions provided by our customer service team.

11. Indemnification and Limitation of Liability

11.1 Indemnification

You agree to indemnify, defend, and hold harmless Cherie Lifestyle and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of our products or any breach of these Terms by you.

11.2 Limitation of Liability

Our liability to you for any loss or damage arising out of or in connection with your use of our products is limited to the amount you paid for the product(s). We are not liable for any indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our products.

11.3 Exceptions to the Limitation of Liability

The limitations of liability outlined above do not apply in cases of:

Death or Personal Injury: Caused by our negligence or the negligence of our employees, agents, or subcontractors.

Fraud or Fraudulent Misrepresentation: Committed by us.

Consumer Rights: Any other liability that cannot be excluded or limited by law.

12. Data Protection and Privacy

12.1 How We Will Use Your Personal Information?

We are committed to protecting your privacy and will use your personal information in accordance with our Privacy Policy. This includes collecting, storing, and processing your personal data for the purpose of fulfilling your order, improving our services, and complying with legal obligations.

12.2 Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our products, promotions, and special offers. You can opt out of these communications at any time by following the unsubscribe instructions in the emails or contacting our customer service team.

12.3 Third-Party Access to Your Personal Information

We may share your personal information with third-party service providers who assist us with order fulfillment, payment processing, and delivery. These third parties are required to protect your personal information and use it only for the purposes for which it was provided.

12.4 Your Rights Regarding Personal Information

You have the right to access, correct, or delete your personal information held by us. You can also request that we restrict the processing of your data or object to certain types of processing. To exercise these rights, please contact our customer service team.

12.5 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security audits.

13. Miscellaneous

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of our products will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

13.2 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Cherie Lifestyle regarding your purchase and use of our products. Any previous agreements, representations, or understandings, whether written or oral, are superseded by these Terms.

13.3 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

13.4 Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. A waiver of any provision will be effective only if it is in writing and signed by an authorized representative of Cherie Lifestyle.

13.5 Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, natural disasters, strikes, or governmental actions.

13.6 Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our products or services after any changes constitutes your acceptance of the revised Terms. Please review these Terms periodically to stay informed of any updates.

13.7 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any third party at our discretion.

14. Contact Information

14.1 How to Reach Us?

For any questions, concerns, or requests related to these Terms or your order, please contact us using the following details:

Email: help@urscherie.in

Phone: +91 91503 19863

Customer Service Form: Available on our website at https://urscherie.in/help-contact-us/.

14.2 Our Commitment to Customer Service

At Cherie Lifestyle, we are committed to providing excellent customer service. If you have any concerns or issues, please do not hesitate to reach out to us. We are here to help and ensure that your shopping experience with us is a positive one.